Refund policy
Statutory Online Cooling-Off Period (South Africa)
In accordance with the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act"), you have a 7-day cooling-off period to cancel any purchase made through our website without reason or penalty.
The 7-day period begins on the day you receive your goods.
To exercise this right, you must notify us within the 7-day period.
The goods must be returned unused, in their original condition and packaging, and suitable for resale.
You are responsible for the direct cost and risk of returning the goods unless the goods are defective, damaged in transit, or incorrectly supplied.
We will process your refund within 30 days of receiving your cancellation notice and the returned goods, subject to the applicable return conditions below.
With the exclusion of customised goods.
Right of Withdrawal (EU & UK Customers)
If you are a consumer residing in the European Union or the United Kingdom, you have the right to cancel your online purchase within 14 days without giving any reason, in accordance with Article 9 of the EU Consumer Rights Directive (2011/83/EU) (as amended by Directive (EU) 2023/2673) and Regulations 29 and 30 of the UK Consumer Contracts Regulations 2013.
The cooling-off period expires 14 days from the day you receive physical possession of the goods.
You may exercise this right by contacting us at moodybadgersa@gmail.com.
The goods must be returned unused, in their original condition and packaging, and suitable for resale.
You are responsible for the direct cost and risk of returning the goods unless the goods are defective, damaged in transit, or incorrectly supplied.
We will process your refund within 30 days of receiving your cancellation notice and the returned goods, subject to the applicable return conditions below.
With the exclusion of customised goods.
Suspension Products
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.
Important: Incorrect installation, misuse, modification, or attempted installation of the product will void return eligibility.
To start a return, you can contact us at moodybadgersa@gmail.com.
Please note that approved returns must be sent to the following address:
23 Patrys Avenue
Monument Park
Pretoria, 0181
If your return is accepted, we will provide instructions on how and where to send your package.
Return shipping costs are the responsibility of the customer in the following instances:
- Incorrect product selected.
- Change of mind.
A 15% handling/restocking fee will be deducted from all approved returns.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues - Suspension Products
Please inspect your order upon delivery and contact us within 5 days if the item is defective, damaged in transit, or if we sent the wrong item. We will evaluate the issue and arrange a replacement or refund where applicable.
If a product is confirmed to be mechanically defective, faulty, or incorrect, we will:
- Cover the cost of return shipping.
- Arrange a replacement or full refund.
- No handling or restocking fee will apply.
Exchanges - Suspension Products
The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is approved, place a new order.
Motorcycle Tyres – South Africa Only
To be eligible for a return or exchange, tyres must not have been fitted to a rim and must not have been ridden.
To start a return, you can contact us at moodybadgersa@gmail.com.
Please note that approved returns must be sent to the following address:
The Yard Unit D7
921 Lynwood Rd
Equestria
Pretoria
0181
If your return is accepted, we will provide instructions on how and where to send your package.
Incorrect Purchase - Tyres
If you buy the wrong size or brand, we will exchange it, provided the tyre remains completely unfitted and unridden.
For exchanges with a monetary difference, the customer must pay the balance, or we will refund the difference.
Return shipping costs are the responsibility of the customer where the incorrect tyre size or brand was ordered.
Items sent back to us without first requesting a return will not be accepted.
Warranty & Defect Inspection Policy - Tyres
Technical Evaluation: All tyres suspected of having a manufacturing defect must be returned to us for formal evaluation. The tyre will be sent to the manufacturer or authorized distributing agent to inspect the structural integrity and determine the root cause of the failure.
Exclusions: This warranty strictly covers manufacturing and material defects. It does not cover damage caused by road hazards (punctures, cuts, impact breaks), incorrect tyre pressure, overloading, improper fitment, or track/racing use.
Resolution: If the manufacturer's technical inspection confirms a factory defect, the consumer may choose between a full refund, a replacement tyre, or a repair (where applicable), in accordance with the Consumer Protection Act. If the damage is found to be caused by external factors or improper use, the warranty claim will be declined, and the customer will be responsible for any logistics costs incurred.
Exchanges - Tyres
If you buy the wrong size or brand, we will exchange it, provided the tyre remains completely unfitted and unridden.
For exchanges with a monetary difference, the customer must pay the balance, or we will refund the difference.
Exceptions / Non-returnable Items
We do not accept returns for:
- Items that have been used, installed, or damaged after delivery.
- Suspension products that have been installed or where installation has been attempted.
- Motorcycle tyres that have been fitted to a rim or ridden.
- Products not in their original condition or packaging.
- Sale items or gift cards.
- Custom or special-order products.
If you are unsure whether your item qualifies, please contact us before initiating a return.
Refunds
We will notify you once we've received and inspected your return and confirm whether your refund has been approved.
If approved under a statutory cooling-off period or following an approved return, your refund will be processed to your original payment method within 14 calendar days (for UK and EU customers) or 30 business days (for South African customers), minus the 15% handling/restocking fee where applicable.
Please note that it may take additional time for your bank or payment provider to clear and post the funds to your account.
If your refund has been approved and you have not received it within these timeframes, please contact us at moodybadgersa@gmail.com.